Refund policy

Last updated: 16/01/2026

At NORDSK, every product is designed to feel exceptional.

If something isn’t right, we’ll make it right.

Returns (Change of Mind)

If you wish to return your order, you may do so within 14 days of delivery, provided the item is:

  • Unused

  • Unopened

  • In perfect condition

  • Returned in its original packaging, including any inserts and protective materials

To request a return, email hello@nordsk.co with your order number.

Once approved, we will provide return instructions.

Return shipping costs are the customer’s responsibility.
We recommend using a tracked service, as NORDSK cannot be responsible for items lost in transit.

Hygiene & Product Integrity

To protect the quality and integrity of our products, we cannot accept returns if the item has been:

  • Used unless faulty before use

  • Handled in a way that causes marks, scratches, dents, wear, or damage

  • Returned without original packaging, parts, or inserts

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the product

  • Photos of the outer packaging and shipping label

If approved, we will offer a replacement or a full refund including return postage, depending on availability.

Refunds

Once your return is received and inspected, we will confirm by email.

Approved refunds are processed to the original payment method within 5–10 business days (depending on your payment provider).

Please note:

  • Original shipping costs are non-refundable, unless the item is faulty or incorrect.

Limited Drops & Special Releases

Limited drops and special releases may be final sale, where stated at checkout.

Contact

For returns and support, contact:

📩 hello@nordsk.co